ECFMG
  • ERAS
  • Philadelphia, PA, USA
  • Full Time

ECFMG|FAIMER is recruiting Seasonal ERAS Analysts in the Philadelphia, PA office. The Seasonal ERAS Analysts will review and process a high volume of residency and fellowship applications within a team environment.  Provide applicants and medical schools support via phone, e-mail and chat. Conduct comprehensive training on ERAS procedures in accordance with procedural guidelines outlined by the department. The ERAS season runs through June 1st - Mid October. This position is 100% off-site. 

SKILLS:

  • Strong administrative skills and advanced computer skills within Microsoft Outlook, Word, Excel, and PowerPoint.
  • Skills and ability to work with in-house software is a must.
  • Possess excellent oral and written communications, maintain a mature and professional demeanor, comprehend and carry-out standard operating procedures.
  • Manage multiple tasks and priorities in an organized and efficient manner.
  • Ability to lead, train and work in a fast-paced environment and demonstrate resourcefulness in difficult situations.

DUTIES:

  • Reviews and processes residency and fellowship application documents in an efficient and timely manner; guides applicants though processes related to their residency and fellowship application.
  • Identifies unique applicant cases, defines resolutions, and seeks approval by manager and documents actions.
  • Targets a 100% accuracy rate in quality assurance by assisting management with the overall departmental quality control process.
  • Provides applicant support via phone, e-mail and chat, as scheduled and assigned by management.
  • Coordinates and collaborates with management, peers, & agency staff to ensure quality and timely transmission of all applications.
  • Conducts comprehensive training on quality control procedures in accordance with procedural guidelines outlined in the departmental training manual.
  • Trains ERAS assistants on the visual inspection process of all documentation required for the applicant's application.
  • Assists with the on-going development of ERAS procedures by providing input for operational enhancements.
  • Performs other duties, as assigned by managers.
  •  

EXPERIENCE:

  • Experience working in a fast-pasted, high production customer service setting with on-going client communication and support via phone, email, and chat.
  • Perform evaluative processing with a high rate of accuracy and efficiency.
  • Ability, willingness, and flexibility to work and function as part of a team, capable of maintaining professional attitude and personal commitment while delivering quality service.

EDUCATION:

  • Associates degree or two or more year's related work experience..
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