ECFMG
  • AIS
  • Philadelphia, PA, USA
  • Full Time

ECFMG offers competitive compensation and excellent benefits including generous coverage for health, dental and vision insurance, 15% employer contribution to retirement, 100% tuition reimbursement, and many other great benefits. ECFMG is an equal opportunity employer.


ECFMG is seeking an Applicant Information Services (AIS) Advisor in the Philadelphia, PA office. This position focuses on providing international medical students/graduates (IMGs) with accurate and timely information on all ECFMG programs and the policies and procedures related to same. The position is responsible for learning and appropriately interpreting ECFMG policies and procedures for the purpose of advising IMGs via telephone inquiries, e-mail, and written correspondence on ECFMG's examination, certification, credentials verification, certification verification processes, and other programs and services. The position also may interact with IMGs engaging in the residency application and visa sponsorship processes. This position works across all ECFMG programs and departments to provide support, including regularly communicating with applicants and other external clients on behalf of management and senior staff within Operations and Finance.

SKILLS:

  • High level of problem solving/deductive reasoning ability coupled with an intense desire to secure positive outcomes for both the client and the organization
  • Learn and accurately interpret organizational programs, policies, and procedures in order to appropriately advise clients.           
  • Excellent organizational skills coupled with the ability to maintain quality and efficiency while working in a high pressure environment.
  • High level of conflict resolution skills
  • Innate sense of urgency
  • Strong computer skills including proficiency with Microsoft Office and Word.
  • Adept at managing various computer programs simultaneously.
  • Interface and communicate with clients and co-workers in a clear and professional manner.

DUTIES:

  • Respond to a high volume of telephone inquiries, e-mail, and written correspondence regarding the policies pertaining to the certification process and other ECFMG programs and services
  • Responsible for handling inbound customer interactions, determine reason for call, gather data, understand and identify client needs, and handle the interactions appropriately.
  • Works with many specialized computer applications, including electronic client files, to resolve client related issues and general inquiries.
  • Resolve client specific issues in conjunction with other department members.
  • Write correspondence in response to client letters and email received regarding ECFMG programs and services
  • Write correspondence at the request of other departments within Operations
  • Assist in training and coaching of permanent staff members
  • Respond to client in a professional and courteous manner.
  • Meet with and assists clients, as needed, to resolve client related issues.
  • Schedule clients for the Clinical Skills Examination.
  • Perform other duties as assigned by the manager. 

EXPERIENCE:

  • Minimum four years professional experience
  • Demonstrated history of learning and integrating a high volume of complex information  quickly
  • Demonstrated history of solving complex client issues requiring extensive research, follow-up information gathering and collaboration with cross functional teams
  • Demonstrated history of success working in a highly collaborative environment

EDUCATION:

  • Bachelor degree or equivalent work experience.
ECFMG
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