ECFMG
  • IT CLIENT SERVICES
  • Philadelphia, PA, USA
  • Full Time

ECFMG offers competitive compensation and excellent benefits including generous coverage for health, dental and vision insurance, 15% employer contribution to retirement, 100% tuition reimbursement, and many other great benefits. ECFMG is an equal opportunity employer.


ECFMG is seeking a IT Support Technician I in the Philadelphia, PA office. The IT Support Technician I is a member of the Information Technology Client Services team, and responsible for providing superior customer support and service for desktop related hardware, software, and network.

SKILLS

  • Strong familiarity with multiple peripherals (printers, mobile devices, wireless routers), their use and desktop integration.
  • A solid understanding of network protocols and configurations (TCP/IP, DHCP, DNS, LAN, WAN).
  • Strong Initiative and Attention to Detail skills.
  • Strong Conceptual Thinking skills; ability to exercise good judgment in determining work priorities and approaches and problem solving.
  • Sound Organizational and Creative Thinking skills.
  • Must be a Team Player with outstanding Interpersonal and Communication skills.
  • Must have extensive knowledge in Windows 7, and Microsoft Office products.
  • Strong knowledge of MS Outlook is required.

PHYSICAL DEMANDS

  • Ability to lift and move up to 80lbs. on a consistent basis. 

RESPONSIBILITIES

  • Resolves hardware, software, and mobile device problems timely and efficiently with minimal disruption to our Business Partners. Coordinate hardware repairs with vendors when appropriate.
  • Provides courteous and professional Help Desk phone support. Gather pertinent information about problems/requests. Enter the incident into Help Desk request tracking system. Strive to resolve a majority of issues over the phone. 
  • Completes desktop related projects as assigned (e.g., office moves, operating systems upgrades, application updates, remediation etc).
  • Installs/configures personal computer related hardware and software according to schedule, scope of objectives, and standards.
  • In coordination with Systems Administrators, assists with network software installation and problem troubleshooting.
  • Maintains accurate documentation on computer hardware & software.
  • Supports on-call schedule and response to priority incidents as needed.

EXPERIENCE

  • 2-4+ years of desktop support experience and Windows 7 OS support experience. Help Desk experience a plus. Windows 10 experience a plus.

EDUCATION

  • Bachelor's degree or equivalent work experience. COMPTIA A+, MCP, MCSA, certifications are a plus.
ECFMG
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