• EPIC
  • Philadelphia, PA, USA
  • Full Time

ECFMG offers competitive compensation and excellent benefits including generous coverage for health, dental and vision insurance, 15% employer contribution to retirement, 100% tuition reimbursement, and many other great benefits. ECFMG is an equal opportunity employer.

ECFMG is seeking a manager for EPIC Services at the Philadelphia, PA office. The EPIC Manager is accountable for the efficient and effective operations of the EPIC program, including ensuring the delivery of excellent customer service to EPIC applicants and oversight of the operational performance of EPIC. The EPIC Manager ensures appropriate staffing, develops and implements procedures and policies, conducts quality assurance, and provides training and coaching to ensure staff understanding of and adherence to all policies and procedures.  The EPIC Manager is a key contact for EPIC partner organizations, providing day-to-day operational support and resolving applicant issues, as well as working with the Senior Manager, Planning and New Business Services to develop new business for EPIC and on-board new EPIC partners.


  • Hands-on leader who can effectively oversee and manage daily operations while providing business development support with external clients.
  • Commitment to excellent customer service.
  • Exemplary oral, written, and interpersonal communications skills.
  • Effective at real-time, innovative problem-solving, with demonstrated ability to make decisions.
  • Ability to identify, develop, and implement ideas for process improvements.
  • Demonstrated leadership skills, including ability to motivate staff, recognize and develop staff skills, and provide training and remediation in a positive, productive manner.
  • Must be able to quickly learn new policies and procedures, and communicate same to staff.
  • Must be able to quickly learn new technology systems.
  • Must be able to organize and facilitate department and/or interdepartmental meetings.
  • Effective organizational skills with the ability to manage multiple responsibilities.
  • Leadership presence to interface with external parties. Public presentation skills and some international travel required.


  1. Ensures the Provision of Excellent Service
  1. Develops and Oversees an Efficient and Effective Operational Unit
  1. Innovates and Implements Process Improvement Ideas
  1. Policy & Procedure Development and Staff Training
  1. Business Development
  1. Technology Lead
  1. Management Reporting
  1. Personnel Management


  • Minimum of 4 years of experience in a professional organization, with part of that experience in supervision/management with responsibility for staffing and operations.
  • Proven training and communication skills required. Customer service experience required. Knowledge of credentialing or other document management processes preferred.
  • Experience with work-flow systems preferred.


  • Bachelor's Degree required, Master degree preferred.
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