• Operations Administration
  • Philadelphia, PA, USA
  • Full Time

ECFMG offers competitive compensation and excellent benefits including generous coverage for health, dental and vision insurance, 15% employer contribution to retirement, 100% tuition reimbursement, and many other great benefits. ECFMG is an equal opportunity employer.

ECFMG is seeking a Product Owner, Operations Technology Initiatives in the Philadelphia, PA office. The Product Owner, Operations Technology Initiatives is accountable for supporting technology initiatives within the Operations area. This individual's primary responsibility is to serve as product owner for projects to enhance ECFMG's EPIC system and projects in support of ECFMG's strategic initiatives. The Product Owner, Operations Technology Initiatives also will serve as product owner on enhancements to existing systems within the Operations area; serve as an administrative/super user of IT systems that support Operations; and contribute to the development and management of Operations IT Priorities.



  • Excellent communication, interpersonal, presentation, and meeting facilitation skills.
  • Strong project management skills, including the ability to analyze project goals and requirements, develop schedules, track outstanding tasks, coordinate work across departments, and employ all necessary quality assurance measures for work products.
  • Strong leadership skills and proven ability to lead a team of peers working toward a common goal.
  • Ability to represent business/end users within program development and translate their needs into technical requirements.
  • Ability to manage multiple complex projects simultaneously.
  • Ability to balance competing priorities with available resources to maximize efficiency.
  • Strong analytical skills. Ability to identify issues and contingencies and to assess impact.
  • Familiarity with process improvement methods, lean techniques and tools (e.g. fast cycle improvement methodology).
  • Highly motivated, internally driven, and results oriented.



Supports Operations Technology Initiatives

  • Serves as an administrative/super user of technology systems that support Operations; this includes assisting Operations in the administration and management of the platform and operational information within the system.
  • Contributes to efforts to develop and refine workflows across Operations.
  • Contributes to efforts to identify and assess potential new solutions for their ability to solve business needs.
  • Contributes to efforts to identify business best practices as they relate to technology systems and workflow.
  • Contributes to business intelligence efforts by identifying and tracking key performance indicators related to assigned projects

Leads Requirements for and Implementation of Effective and Efficient Enterprise-wide/Cross-departmental Projects

  • Partners with program managers to document proposed projects for approval
  • Serves as the product owner on approved projects to enhance ECFMG's EPIC system; projects that support ECFMG's strategic initiatives; and enhancements to other systems that support Operations, as assigned. Product owner responsibilities include:
    • Partnering with program manager and other subject matter experts to define requirements
    • Communicating customer and business needs to development/IT and ensuring the developed programs meet those needs
    • Developing timelines that include adequate time for all relevant stakeholders to complete assigned tasks; ensuring team members complete assigned tasks within specified timelines
    • Partnering with assigned business analysts and development team to write user stories
    • Facilitating review of user stories with appropriate Operations stakeholders (Communications, legal, etc.)
    • Managing product backlog, including maintenance, refinement, and prioritization
    • Managing project issues and risks, including proper escalation to program managers
    • Conducting complete and adequate testing of applications prior to release
    • Creating and monitoring release plans and communicating with all team members about deadlines, ensuring that all relevant stakeholders are allotted adequate time for review and approvals
    • Regularly disseminating information about status of development efforts throughout Operations
    • Adheres to all organizational procedures.
    • Other duties as assigned by Manager.


  • Minimum of four years of experience in business operations, with a focus on the processing of documents and workflow.
  • Experience with Agile software development in the product owner role and interacting with internal decision makers/subject matter experts and key external partners required.
  • Familiarity with CRM Solutions is a plus. 


  • Bachelor's degree required; graduate degree preferred. Product Owner certification strongly preferred; Project Management certification and/or Six Sigma training/certification is a plus.
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