• EPIC
  • Philadelphia, PA, USA
  • Full Time

ECFMG offers competitive compensation and excellent benefits including generous coverage for health, dental and vision insurance, 15% employer contribution to retirement, 100% tuition reimbursement, and many other great benefits. ECFMG is an equal opportunity employer.

ECFMG is seeking an EPIC Credentials Specialist in the Philadelphia, PA office.

The primary responsibility of the EPIC Credentials Specialist is to perform activities in support of the Electronic Portfolio of International Credentials (EPIC) program, including reviewing and evaluating a large volume of medical credentials, processing requests for account establishment, managing applicant identity, and processing requests for EPIC verification reports. This position also will contribute to efforts to ensure the overall quality and accuracy of EPIC processes and in the training and coaching of temporary and permanent staff. The Credentials Specialist will occasionally communicate with applicants and medical schools regarding EPIC services. 

Skills & Abilities:

  • Commitment to excellent customer service
  • High level of analytical skills in the evaluation of applicant documents, including credentials, verifications, and identity documentation.
  • Effective oral, written, and interpersonal communications skills.
  • Effective time management
  • Ability to meet established deadlines and produce a high volume of work while maintaining accuracy and quality
  • Ability to quickly learn and apply ECMFG policies and procedures as they related to the processing of applicant documents.
  • Strong computer skills and adept at managing various computer programs simultaneously.
  • Effective organizational skills with the ability to manage multiple responsibilities.
  • Ability to interface and communicate with clients and co-workers in a clear and professional
  • Proficiency in foreign languages helpful


  • Four years professional experience in a service institution, preferably in college/university or other educational/research institution, involving processing of large volumes of educational credentials or similar documents.
  • Proven verbal and written communications skills required
  • Bachelor's Degree or equivalent work experience required.

Responsibilities & Duties:

Ensures the Provision of Excellent Service

  • Provides exemplary customer service to EPIC applicants and maintains an applicant-centered approach in all EPIC activities.
  • Processes work in assigned queues (accounts, credentials, verifications, resends, reports) and ensures that work is completed in an accurate and timely manner.
  • Communicates with applicants and representatives of institutions with which ECFMG is conducting verifications in a professional and clear manner.

Contributes to an Efficient and Effective Operational Unit

  • Through an intensive review process, determines acceptability of all medical education credentials submitted through EPIC. This process requires the prima facie review of the document using ECFMG's Medical Education Reference Library.
  • Determines acceptability of English translations submitted through EPIC to ensure that they meet ECFMG's translation requirements.
  • Prepares and sends credentials to medical school/institution officials for verification. Ensures that all required information is included in the verification request; this may include research to identify appropriate officials and/or delivery address.
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